{"id":2558,"date":"2018-07-04T22:27:57","date_gmt":"2018-07-04T22:27:57","guid":{"rendered":"http:\/\/concert8.com\/?p=2558"},"modified":"2023-06-28T23:47:40","modified_gmt":"2023-06-28T23:47:40","slug":"press-release-yourchatteam-com-launches-24-7-live-chat","status":"publish","type":"post","link":"https:\/\/concert8.com\/2018\/07\/press-release-yourchatteam-com-launches-24-7-live-chat\/","title":{"rendered":"Press Release: YourChatTeam.com Launches 24\/7 Pro-Active Staffing Solutions for Live Chat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2558\" class=\"elementor elementor-2558\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f0a5366 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0a5366\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-371716bd\" data-id=\"371716bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33a6115e elementor-widget elementor-widget-text-editor\" data-id=\"33a6115e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left\"><span style=\"font-weight: normal !msorm;font-style: normal !msorm\"><strong><em>Your<\/em><\/strong><\/span><strong><em>C<span style=\"font-weight: normal !msorm;font-style: normal !msorm\">hat<\/span>T<span style=\"font-weight: normal !msorm;font-style: normal !msorm\">eam.com, a division of <\/span>Concert 8 S<span style=\"font-weight: normal !msorm;font-style: normal !msorm\">olutions Inc.,<\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\"> helps <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">online <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">businesses grow<\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\"> by <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">providing cost-effective <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">24\/7 pro-active <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">live Chat <\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">with highly trained<\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\"> Chat Experts<\/span><span style=\"font-weight: normal !msorm;font-style: normal !msorm\">.<\/span><\/em><\/strong><\/p>\n<strong>&nbsp;<\/strong><strong>Vancouver, BC &#8211; June 28, 2018:<\/strong> YourChatTeam.com, a division of Concert 8 Solutions Inc. today announced the launch of their 24\/7 Real-Time Pro-Active Chat solution for business of all sizes.\n\nOnline chat has become the preferred means of communication for many consumers, and this is just as true whether shopping online or visiting a corporate website for support. However, to be effective, Live Chat needs to be pro-active, 24\/7 and staffed with highly skilled, knowledgeable experts. \u201cThink of all the time, money and effort you invest to attract visitors to your website, yet close rates on most sites are under 5%. Most customers drift away unserved,\u201d says Concert 8 CEO Alan Yong. \u201cImagine if our team could pro-actively reach out to those customers on your website at the right moment, engage with them directly, and answer their questions before they slip away.\u201d That\u2019s where YourChatTeam.com comes in.\n\nYourChatTeam.com\u2019s Chat Experts utilize advanced analytics that track the movement of visitors on their client\u2019s websites in real time. The Chat Experts then proactively engage with visitors at the optimal moment, with a personalized, relevant greeting ensuring the highest probability of contact. By providing the ability for instant communication with a live human expert on the web, YourChatTeam.com can increase sales and lead generation by up to 30% and dramatically improve customer service experiences.\n\nStaffing even a low volume website with 24\/7 coverage requires, at a minimum, a team of 6-8 experts along with significant investments in management, training and infrastructures, making 24\/7 staffed Live Chat formerly unobtainable for most small and medium sized businesses. YourChatTeam.com&#8217;s solutions allow affordable, high quality 24\/7 Live Chat staffing to companies of any size without expensive investments.\n\n\u201cGoing digital alone does not ensure complete a customer service experience,\u201d points out Christian Perkins, Concert 8\u2019s President. \u201cToday\u2019s digital consumers expect an instant but personalized, relevant online experience &#8211; one that can only be achieved through a combination of advanced analytics, a live human connection and instant communication tool.\u201d\n\n<span style=\"font-weight: normal !msorm\"><strong>About&nbsp;<\/strong><\/span><a href=\"http:\/\/www.yourchatteam.com\/\"><span style=\"font-weight: normal !msorm\"><strong>YourChatTeam.com<\/strong><\/span><\/a>\nYourChatTeam.com provides 24\/7 Real Time Staffing Solutions for Live Website Chat including Pro-active Sales Chat, appointment and lead generation, after sales service chat, customer support chat, social media chat and omni channel bpo services. We turn Clicks into sales and questions into happy customers.\n\n<strong>About&nbsp;<\/strong><a href=\"http:\/\/www.concert8.com\/\"><strong>Concert 8<\/strong><\/a><strong>&nbsp;Solutions Inc.\n<\/strong>Based in Vancouver BC, Concert 8 Solutions Inc. is a full-service Business Process Outsource provider (BPO) for the new economy. We provide the technical expertise and live talent that allow companies to realize their e-commerce dreams. Concert 8 provides a full range of BPO services including omni channel in-bound and out-bound customer sales and support over Live Chat, voice, email, sms, social media and instant messaging tools such as messenger, whatsapp, viber, skype and others.\n\n<span style=\"font-weight: normal !msorm\"><strong>Contact:<\/strong><\/span>\n\nLauren Flanagan\n\n<a href=\"mailto:lauren@concert8.com\">lauren@Concert8.com<\/a>\n\n<a href=\"http:\/\/www.concert8.com\">www.Concert8.com<\/a>\n\n&nbsp;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2cff54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2cff54\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1733c9\" data-id=\"f1733c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-782ecc4 elementor-widget elementor-widget-html\" data-id=\"782ecc4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--Begin Chakap Code-->\n<div id=\"livechat-button-103\"><\/div>\n<script type=\"text\/javascript\">\n  var Comm100API=Comm100API||{};(function(t){function e(e){var a=document.createElement(\"script\"),c=document.getElementsByTagName(\"script\")[0];a.type=\"text\/javascript\",a.async=!0,a.src=e+t.site_id,c.parentNode.insertBefore(a,c)}t.chat_buttons=t.chat_buttons||[],t.chat_buttons.push({code_plan:103,div_id:\"livechat-button-103\"}),t.site_id=6000069,t.main_code_plan=103,e(\"https:\/\/Chakap.platform.comm100.com\/vue\/livechat.ashx?siteId=\"),setTimeout(function(){t.loaded||e(\"https:\/\/Chakap.platform.comm100.com\/vue\/livechat.ashx?siteId=\")},5e3)})(Comm100API||{})\n<\/script>\n<!--End Chakap Code-->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>YourChatTeam.com, a division of Concert 8 Solutions Inc., helps online businesses grow by providing cost-effective 24\/7 pro-active live Chat with highly trained Chat Experts. &nbsp;Vancouver, BC &#8211; June 28, 2018: YourChatTeam.com, a division of Concert 8 Solutions Inc. today announced the launch of their 24\/7 Real-Time Pro-Active Chat solution for business of all sizes. Online &hellip; <a href=\"https:\/\/concert8.com\/2018\/07\/press-release-yourchatteam-com-launches-24-7-live-chat\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Press Release: YourChatTeam.com Launches 24\/7 Pro-Active Staffing Solutions for Live Chat&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[95],"tags":[47],"class_list":["post-2558","post","type-post","status-publish","format-standard","hentry","category-press","tag-press-release"],"_links":{"self":[{"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/posts\/2558","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/comments?post=2558"}],"version-history":[{"count":2,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/posts\/2558\/revisions"}],"predecessor-version":[{"id":8074,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/posts\/2558\/revisions\/8074"}],"wp:attachment":[{"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/media?parent=2558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/categories?post=2558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/concert8.com\/wp-json\/wp\/v2\/tags?post=2558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}